IT Support &
Network Engineer

Bespokify Vietnam is a technology studio under ZOZO, Inc. (Japan), collaborating with teams in Japan, New Zealand, and the US to build innovative software and measurement solutions. We are an engineering-driven company focused on creating reliable, scalable technology while providing an exceptional workplace for our people.

Location of other offices: Japan, US, New Zealand

We are looking for an IT Support & Network Engineer to manage our office IT infrastructure, including hardware, internal networks, employee devices, and testing equipment. This role is responsible for maintaining a stable, secure, and reliable IT environment while leveraging basic programming and scripting skills to automate routine tasks and improve operational efficiency.

1. Office hardware management

• Set up, configure, and maintain office hardware: PCs/laptops, monitors, printers, meeting room equipment, routers, switches, etc.
• Track and manage IT assets (inventory of devices and equipment).
• Diagnose and repair hardware issues or coordinate with vendors when needed.

2. Network & infrastructure

• Maintain and monitor the office network (LAN/Wi‑Fi, routers, switches, firewalls).
• Ensure network stability, performance, and security.
• Troubleshoot connectivity issues (internet, VPN, internal services).

3. Employee & testing devices

• Prepare and configure laptops, desktops, and mobile devices for new employees.
• Provide day‑to‑day IT support (onboarding, access issues, software installation).
• Manage and maintain testing devices (e.g., test phones, tablets, other lab devices).

4. Automation & scripting

• Use at least one programming or scripting language (e.g., Python, Bash, PowerShell, JavaScript, etc.) to:
• Automate repetitive IT tasks (e.g., user setup, backups, monitoring scripts).
• Create small tools or scripts to support internal teams.

5. Security & documentation

• Apply basic security best practices (updates, antivirus, access control, backups).
• Maintain clear IT documentation: network diagrams, device lists, how‑to guides, procedures.

1. Experience:

• 1–3+ years in an IT support, helpdesk, or system/network support role (adjust as needed).

2. Technical skills:

• Good understanding of PC hardware and peripherals.
• Experience with Windows and/or macOS (installation, configuration, troubleshooting).
• Basic knowledge of networking (TCP/IP, DHCP, DNS, Wi‑Fi, VPN, routers/switches).
• Familiar with typical office software (Office 365/Google Workspace, conferencing tools, etc.).
• Ability to use at least one programming or scripting language (e.g., Python, Bash, PowerShell, JavaScript, etc.) for automation or internal tools.

3. Soft skills:

• Clear communication in English (spoken and written).
• Strong problem‑solving skills and attention to detail.
• Customer‑service mindset, patient and helpful with non‑technical users.
• Organised and able to manage multiple tasks and priorities.

4. Nice to Have

• Experience with basic server administration (Windows Server, Linux).
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) or SaaS administration.
• Experience with IT ticketing systems and asset management tools.
• Basic knowledge of information security best practices.

• Competitive salary, incentives, and benefits.
• Premium Health Insurance for you, and your family.
• Preschool Allowance for employee’s children.
• Yearly Professional Training allowance package.
• 20 days of fully paid annual leave per year.
• Flexible working time.
• International, supportive, and dynamic working environment.
• Annual company trip, monthly events.
• Modern working equipment (Macbook, monitor, mouse, etc).
• Great office facilities (with nap room, pantry, game area, etc).

If you are passionate about the IT Support & Network Engineer position and want to be part of a talented and growing team, we would love to hear from you! Please submit your resume, portfolio, and a brief cover letter outlining your relevant experience and why you are interested in this position to jobs@bespokify.com.

Bespokify Vietnam is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.